We welcome you to the world of Prime Asia Ltd’ unique after sales service facility. We designed the sector in a way to prepare ourselves on our toes always to fulfill the promised services to our esteemed customers. We highlight some of the facets below that have made PAL’s after sales service unparalleled in the industry:
Technically trained Local Engineers ( Internationally & Locally)
Our Principals have trained all our Engineering staff on all our products both locally and Internationally.We are proud to have been trained by the best in the industry, Trainers who have worked with the parent company for over 3 decades from over five Countries, namely The United States, UK, Australia, Denmark, Singapore, Hong Kong and Shanghai.
International Technical Support (24 x 7)
We are self sufficient when it comes to technical support
1. Our very own Engineering team
2. Our very own Technical Specialist
3. International support which is available to us (24 x 7)
from all the countries mentioned above whereby time zones not effecting our endeavors to respond to our Customers needs
Access to Gerber Technical Library & Service updates
Be it online, mails, technical bulletins, service updates we are well updated with the current and latest information available from all
across the Globe as all this Information resides in one location as is available to us at any given point in time.
Prompt International Technical Escalation
Any technical issue that is unique to us and we have encountered for the first time is escalated internationally to specialist who are responsible for supporting and providing us with a working solution with a turnaround time of 24 Hrs.
Varied variety of Service Contracts to choose from
Over the years Prime Asia Limited has pledged to provide the ultimate service solution to all our Customers, By understanding their needs and requirements, we have designed our service offerings which would be suitable, economical and beneficial to all our Customers.
Mobile work force with dedicated areas, focused attention
Our efforts towards reaching our Customers in time and responding to breakdown calls, preventative maintenance calls or even curtsey calls, is yet another initiative to keep our Customers satisfied and by providing them with a dedicated, personalized attention, whereby reducing the travel time and increasing our work time for a better focused attention.
Monitoring Performance and Productivity
Performance needs to be measured in order to have the required results.We measure the performance of our machines by standard performance parameters set in place, we derive from it optimization of our machines which is key critical to our Customers production schedule.
Measurable Response Time
We measure response time so that our Customers do not have to wait before their machines are fixed and running again, an Idle or a machine that is down for too long does not contribute to production numbers besides creates a loss of confidence within the Customer making them unsatisfied and gradually begin to loose confidence in their supplier.
Measured Engineer activity
We measure the performance of our Engineer’s, in order to be able to provide our Customers with the world class service which is second to none, their development, their competency is key critical to the over all performance in the whole cycle which comes together in a complete package which we are proudly yet cautiously maintain as our standards
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